Replacement Policy
Replacement Policy
Normally, our replacement policy starts when you receive the goods and ends three months after receipt. The replacement policy only applies to machines purchased from official channels by LaserPecker.
▸Replaceable Situation
If you find any manufacturing defect, malfunction, or parts missing after receiving your machine, and LaserPecker or an authorized technician confirms that the issue is covered by the warranty and cannot be fixed, you will be able to request a replacement service.
Replacement terms
Within 15 days of receipt of the purchased product:
you can request a replacement product. LaserPecker will cover the cost of shipping to and from your location.
More than 15 days of receipt of the purchased product:
You can choose a warranty service or a paid replacement product.
⦿ Between 15 days and 30 days of receipt: you will need to pay us 15% service fee and be responsible for return shipping costs.
⦿ Between 30 days and 3 months of receipt: you will need to pay us 20% service fee and be responsible for return shipping costs.
Note: The percentage of service fees mentioned above is based on the total price of goods. If you require a replacement machine that costs more than you paid for, you'll have to pay the difference.
Normally, our replacement policy starts when you receive the goods and ends three months after receipt. The replacement policy only applies to machines purchased from official channels by LaserPecker.
▸Replaceable Situation
If you find any manufacturing defect, malfunction, or parts missing after receiving your machine, and LaserPecker or an authorized technician confirms that the issue is covered by the warranty and cannot be fixed, you will be able to request a replacement service.
Replacement terms
Within 15 days of receipt of the purchased product:
you can request a replacement product. LaserPecker will cover the cost of shipping to and from your location.
More than 15 days of receipt of the purchased product:
You can choose a warranty service or a paid replacement product.
⦿ Between 15 days and 30 days of receipt: you will need to pay us 15% service fee and be responsible for return shipping costs.
⦿ Between 30 days and 3 months of receipt: you will need to pay us 20% service fee and be responsible for return shipping costs.
Note: The percentage of service fees mentioned above is based on the total price of goods. If you require a replacement machine that costs more than you paid for, you'll have to pay the difference.